Information and communication technologies are in a constant state of change that will have an impact on products, processes, organisations, business models and whole value-added chains. New technologies – usually referred to as so-called smart products – are penetrating the market and shaping the foundation for new market services. By integrating services, smart product-service systems (smart PSS) are being developed. The Research Centre for the Engineering of Smart Product-Service Systems (ZESS) is a research centre of the Ruhr-University Bochum and has set itself the task of understanding smart PSS, their characteristic properties and the changes resulting from these properties in a cross-disciplinary way and of transferring them to suitable models, methods, technologies and systems. At the time, the call for tender for the planning of ZESS was published using BIM and as experts we from AEC3 supported the project beginning with the tendering procedures which included BIM specifications, BIM scope of work and BIM competency queries. Moreover, the client wished to have intensive consultancy from us in order to develop together a BIM strategy and to define BIM aims with a positive cost-benefit ratio. Based on experience from similar large-scale projects such as the Airfield Hospital Böblingen or the construction of the new W&W group headquarters, we analysed in a first step the existing process structure and subsequently designed a BIM reference process for the client. Among other things, the BIM reference process for Germany served as a technical basis, which we had at the time co-developed in the project BIMiD. In a second step, we advised the responsible persons regarding the roles of the project controller and the BIM manager and pointed out why these two positions should be separate from an organisational perspective. Tendering documents were then drafted and once again we from AEC3 were involved with a supportive role. Here, together with the client, we defined topics such as file formats, BIM-specific services to be provided by the planner and, for example, we also defined evaluation criteria with which incoming tenders could be interpreted. Subsequently, specifications were created and a concept was developed that included the bidder in the checking and release process of the delivered BIM models by the employer in coordination with project controlling. The customer also expected from us a developed concept regarding data management and documentation of the BIM models, which had to take into consideration the existing infrastructure. In a last step, we had an advisory role for the Ruhr-University Bochum regarding the checking and selection of incoming tenders for the planning of ZESS.